Job Description
Join Global Connect Solutions, a leader in cross-border customer experience, as a Part-Time Customer Service Specialist in vibrant Portland, OR! We're actively seeking multilingual individuals to provide exceptional support to our diverse international client base. Enjoy a flexible schedule (20-25 hrs/week), inclusive workplace culture, and opportunities to grow your career while embracing Portland's renowned livability. No prior US work experience required!
Why You'll Love Working With Us:
- Comprehensive onboarding with visa/immigration support documentation
- Cultural competency training for seamless integration
- Competitive hourly pay + performance bonuses
- Hybrid work options (3 days in-office, 2 remote)
- Health benefits for part-time employees
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat in English + your native language
- Resolve billing, technical, and account issues using CRM systems
- Collaborate with global teams to ensure consistent service delivery
- Document interactions accurately in Salesforce and Zendesk
- Participate in monthly cultural exchange workshops
- Contribute to process improvements for foreign-language support
Qualifications
- Fluency in English + one additional language (Spanish, Japanese, Mandarin, Korean, or Vietnamese preferred)
- 1+ years customer service experience or equivalent
- Valid US work authorization (visa/green card/citizenship)
- Proficiency with Microsoft Office and CRM platforms
- Ability to work rotating weekends (Sat/Sun) and holidays
- High school diploma or equivalent; bachelor's degree a plus
- Strong problem-solving and cross-cultural communication skills