Job Description
Are you looking for a flexible opportunity to join a dynamic team in Milwaukee, WI? TechBridge Solutions is currently seeking a dedicated Part-Time Customer Support Specialist. We pride ourselves on being a global-friendly company, welcoming international talent who are fluent in English and eager to provide exceptional service.
As a member of our team, you will work in a supportive, remote-first environment, allowing you to balance your schedule while gaining valuable experience in the US market. We value diversity and are committed to creating an inclusive workspace for all employees.
Why Join Us?
- Flexible part-time schedule (20-30 hours per week).
- Work from anywhere with a reliable internet connection.
- Opportunity to work with a diverse, international team.
- Competitive hourly rate and performance bonuses.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot technical issues and provide step-by-step solutions to clients.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate with the engineering team to document bugs and feature requests.
- Assist in onboarding new clients and providing product training.
Qualifications
- Fluent in English (both written and verbal) – International applicants are encouraged to apply.
- Previous experience in customer support or technical assistance is preferred.
- Strong problem-solving skills and a patient, empathetic demeanor.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy and ability to learn new software quickly.