Job Description
Join our dynamic Buffalo-based team as a Part-Time Customer Service Specialist! We're seeking multilingual professionals to support our diverse clientele. This role offers flexible scheduling, comprehensive training, and a welcoming environment perfect for newcomers to the US. Enjoy competitive pay, paid training, and opportunities for career growth within our international organization.
Responsibilities
- Provide exceptional customer support via phone, email, and chat in English and additional languages
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with cross-cultural teams to ensure seamless service delivery
- Identify opportunities for process improvements
- Participate in ongoing cultural competency training
Qualifications
- Fluency in English and at least one additional language (Spanish, Mandarin, Arabic, etc.)
- Previous customer service experience preferred but not required
- Valid work authorization in the United States
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- High school diploma or equivalent
- Basic computer proficiency