Job Description
Join our dynamic team at Sunrise Solutions Group as a Part-Time Customer Service Specialist in El Paso, TX! We're seeking a tech-savvy and personable professional to deliver exceptional client experiences while supporting our growing digital solutions portfolio. This role offers flexible scheduling (20-25 hours/week) with competitive pay and growth potential for the right candidate. If you thrive in fast-paced environments and excel at building client relationships, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and service tickets using CRM software
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed customer interaction records in Salesforce
- Resolve billing and technical issues within SLA targets
- Participate in quarterly product training sessions
- Assist in developing customer feedback improvement plans
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM tools (Salesforce experience a plus)
- Strong problem-solving and conflict resolution skills
- Spanish fluency required (English/Spanish bilingual)
- Ability to work flexible shifts including weekends
- Basic knowledge of Microsoft Office suite