Job Description
Join our award-winning team at NexGen Solutions and become part of Boston's thriving tech scene! We're urgently seeking energetic Part-Time Customer Service Specialists to deliver exceptional client experiences. This flexible role offers remote/hybrid options with competitive pay and growth opportunities. Perfect for students, career-changers, or those seeking work-life balance. Apply today and start your journey with us!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues for SaaS products with 95% first-contact resolution
- Update CRM systems with detailed interaction records
- Collaborate with Tier 2 engineers for complex problem escalation
- Contribute to process improvement initiatives
- Maintain 4.8+ customer satisfaction scores
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional written and verbal communication skills
- Ability to work 20-30 hours/week (evening/weekend availability)
- Basic technical troubleshooting knowledge
- Multi-tasking abilities in fast-paced environment