Job Description
Join our dynamic team at Detroit Tech Solutions and kickstart your career immediately! We're seeking passionate individuals for our part-time customer service role in Detroit. Enjoy flexible hours, competitive pay, and the opportunity to grow within a forward-thinking company. Perfect for students or professionals seeking work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance service
- Maintain product knowledge through continuous training
- Meet performance metrics for response times and resolution
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Proficient with Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and multitasking abilities