Job Description
Join our award-winning team at Southwest Solutions Group as a Part-Time Customer Service Specialist in vibrant El Paso! We're seeking empathetic professionals to deliver exceptional support while enjoying flexible scheduling. This direct-hire opportunity offers competitive pay, growth potential, and a supportive environment where your skills shine. Perfect for students, parents, or career changers seeking work-life balance without sacrificing professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and service issues using CRM systems and company protocols
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Maintain accurate documentation of interactions in Salesforce and internal databases
- Identify upsell opportunities while maintaining authentic customer relationships
- Participate in weekly training to enhance product knowledge and service techniques
- Meet daily performance metrics including call volume and resolution targets
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce/Zendesk) and Microsoft Office Suite
- Exceptional written and verbal communication skills in English and Spanish
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings and weekends (20-25 hrs/week)
- Valid Texas driver's license for occasional client meetings
- Pass background check and pre-employment drug screening