Job Description
Join our dynamic team at Sunrise Financial Solutions as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences in our El Paso branch. Enjoy flexible scheduling while making a meaningful impact in our growing financial services firm. Perfect for students, parents, or career-changers seeking work-life balance.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive training program
- Health insurance options (20+ hrs/week)
- 401(k) with company match
- Employee discounts on financial services
Responsibilities
- Handle inbound/outbound client communications via phone, email, and in-person
- Resolve account inquiries and transaction disputes efficiently
- Process loan applications and documentation accurately
- Cross-sell financial products based on client needs
- Maintain detailed client records in CRM systems
- Collaborate with team to achieve monthly service goals
- Participate in quarterly product knowledge workshops
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office Suite
- Strong bilingual English/Spanish skills (written/spoken)
- Ability to work evenings/weekends (20-25 hrs/week)
- Excellent problem-solving and conflict resolution abilities
- Detail-oriented with strong organizational skills
- Valid Texas driver's license (for branch errands)