Job Description
Join our dynamic team at Oakland Community Services as a Part-Time Customer Service Specialist! We're urgently seeking empathetic individuals to deliver exceptional support to our diverse community. This flexible role offers a rewarding opportunity to make a direct impact while gaining valuable experience in a supportive environment. Immediate openings available! Enjoy competitive pay, training, and a vibrant workplace culture.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person inquiries
- Resolve service issues with efficiency and professionalism
- Update and maintain accurate client records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Process transactions and handle confidential information securely
- Contribute to improving customer experience initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Valid California driver's license (if applicable to role)
- Fluency in English; bilingual Spanish a plus