Job Description
Immediate Start Opportunity! Join Fresno Tech Solutions Inc., a leader in innovative tech support, as we expand our remote customer service team. We're seeking passionate individuals to deliver exceptional client experiences from home. This full-time, remote position offers competitive pay, comprehensive training, and the flexibility to work anywhere in California. If you're a motivated problem-solver with a knack for communication, apply today and start your career tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide step-by-step troubleshooting guidance
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolutions
- Meet/exceed performance metrics including first-contact resolution and customer satisfaction scores
- Continuously update product knowledge to support diverse client needs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Exceptional verbal/written communication skills and active listening abilities
- Proficient with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Reliable high-speed internet and dedicated home workspace
- Ability to work independently while collaborating in a virtual team environment
- Flexible availability to cover extended hours including weekends as needed