Job Description
Join our dynamic team at Louisville Career Solutions and kickstart your career in customer service excellence! We're hosting a hiring event in Louisville, KY, seeking passionate entry-level professionals ready to make an impact. Our company fosters growth through mentorship, competitive benefits, and a collaborative culture that values innovation. This full-time role offers immediate training and advancement opportunities within our expanding operations.
At Louisville Career Solutions, we believe in nurturing talent. You'll gain hands-on experience with industry-leading tools while supporting Fortune 500 clients. Our onboarding program includes comprehensive paid training, ensuring you're set up for success from day one. Enjoy a modern workspace in downtown Louisville with flexible scheduling options and performance-based bonuses.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product concerns efficiently
- Document interactions using CRM software while maintaining accurate records
- Collaborate with cross-functional teams to deliver seamless customer experiences
- Meet daily performance metrics for response time and resolution rate
- Identify upsell opportunities and promote company services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- 0-2 years of customer service experience (entry-level encouraged)
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Availability for weekday and weekend shifts
- Basic data entry skills with high attention to detail