Job Description
Join Omaha Community Solutions as a Part-Time Customer Service Specialist and become the face of our thriving community-focused organization. We're seeking passionate individuals to deliver exceptional service while supporting our mission to empower local residents. This flexible position offers direct hire opportunities with competitive compensation and growth potential in a supportive environment.
As a key member of our team, you'll handle inquiries with professionalism, resolve concerns efficiently, and contribute to our high customer satisfaction standards. Perfect for students, parents, or career changers seeking work-life balance, this role requires 20-25 hours weekly with evening/weekend availability.
Responsibilities
- Manage incoming customer calls, emails, and in-person inquiries with exceptional professionalism
- Resolve billing issues, account questions, and service complaints within SLA targets
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer needs
- Proactively identify upsell opportunities for community programs and services
- Contribute to continuous improvement initiatives through feedback analysis
- Adhere to all compliance protocols and company service standards
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience highly valued)
- Exceptional verbal/written communication skills with empathetic approach
- Strong problem-solving abilities with attention to detail
- Ability to multitask effectively while maintaining composure
- Flexible schedule including evenings and weekends (20-25 hrs/week)
- Basic knowledge of Microsoft Office Suite