Job Description
Join our dynamic team at San Antonio Solutions Group as a Part-Time Customer Service Specialist! We're urgently seeking enthusiastic professionals to deliver exceptional client experiences in our fast-paced North Carolina headquarters. This direct-hire opportunity offers competitive pay, flexible scheduling, and a supportive environment where your skills can thrive. If you're passionate about problem-solving and teamwork, apply today to start your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing issues, product questions, and service complaints
- Process orders and update customer accounts in CRM systems
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed customer interaction records
- Meet performance metrics for response times and resolution rates
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Positive attitude with conflict resolution abilities
- Availability to work evenings/weekends (20-25 hrs/week)
- Valid NC driver's license (for occasional client visits)