Job Description
Launch your career with no experience required! Urban Innovations Inc. is seeking passionate individuals for our Entry-Level Customer Service Specialist position in Baltimore. We provide comprehensive training and a supportive environment to help you thrive. Join our mission to deliver exceptional customer experiences while building valuable professional skills. Full benefits package and growth opportunities available.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our CRM system and knowledge base
- Document interactions and maintain accurate customer records
- Collaborate with team members to address complex customer issues
- Adhere to service level agreements and quality standards
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we provide comprehensive training
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Reliability and punctuality essential
- Must pass background check and drug screening