Job Description
Join our dynamic team at Georgia Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our growing client base in Atlanta. This direct-hire opportunity offers flexible scheduling (20-25 hours/week) and competitive compensation. Ideal for students, career changers, or professionals seeking work-life balance. Enjoy a collaborative environment with comprehensive training and growth potential within our expanding Georgia operations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Update and maintain customer records in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet weekly performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Participate in quarterly product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Strong problem-solving abilities under pressure
- Available to work 4-5 days/week (including Saturdays)
- Passion for delivering outstanding customer experiences
- Ability to thrive in a fast-paced team environment