Job Description
Are you a night owl looking for a rewarding career opportunity? Apex Global Solutions is urgently hiring for our Night Shift Customer Support team in Chicago, Illinois. We are seeking dedicated, detail-oriented professionals to join our 24/7 operations and provide exceptional service to our clients.
Join a dynamic team where your work matters. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for advancement.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic tone.
- Log all interactions accurately in the CRM system and escalate complex issues to the appropriate supervisors.
- Collaborate with the day-shift team to ensure seamless workflow and customer satisfaction.
- Assist in training new hires and documenting standard operating procedures for the night team.
- Monitor system performance and report technical glitches or operational delays immediately.
Qualifications
- High school diploma or equivalent required; Associate’s degree or Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong verbal and written communication skills in English.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to work independently and handle pressure in a fast-paced environment.