Job Description
Join the Apex Team Today
We are seeking a dedicated and high-energy Weekend Customer Success Specialist to join our rapidly growing team in Mesa, AZ. If you thrive in a fast-paced environment and are looking for an immediate start, we want to hear from you. This role offers a competitive hourly wage, comprehensive benefits, and the opportunity to work a rewarding weekend schedule.
Why Choose Apex?
- Immediate Start: Onboarding begins immediately upon selection.
- Flexible Schedule: Enjoy your weekdays free with our structured weekend shifts.
- Growth Opportunities: Clear pathways for career advancement within the company.
Your Role
As a Weekend Specialist, you will be the first point of contact for our valued clients, ensuring their needs are met with precision and empathy. You will play a critical role in maintaining our high standards of customer satisfaction.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat during weekend shifts.
- Provide accurate information regarding products, services, and account status.
- Document all interactions in our CRM system with 100% accuracy.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management promptly.
- Contribute to team meetings to discuss performance metrics and process improvements.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Must be available to work weekends (Saturday & Sunday) on a rotational schedule.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively in a remote/hybrid setting.