Job Description
Join Nexus Solutions Group's dynamic team as an immediate-start Customer Service Representative in sunny Jacksonville! We're seeking passionate professionals to deliver exceptional client experiences while supporting our rapid growth. Enjoy competitive benefits, flexible scheduling, and a modern workspace designed for success. Perfect for career changers and experienced professionals alike – apply today and start your new career journey tomorrow!
Responsibilities
- Handle 80+ daily customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve complex billing, technical, and account issues using CRM tools
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed transaction records and update customer databases daily
- Identify upsell opportunities and contribute to team revenue targets
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask and prioritize tasks in fast-paced settings
- Valid Florida driver's license for occasional off-site meetings
- Available for flexible shifts including weekends and holidays