Job Description
Join our award-winning team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional experiences to our growing client base in Dallas. This direct-hire opportunity offers flexible scheduling, competitive pay, and career advancement potential. If you're passionate about problem-solving and thrive in a fast-paced environment, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM systems and escalation protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with sales and support teams to ensure seamless service delivery
- Meet/exceed performance metrics for response time and customer satisfaction
- Proactively identify opportunities to improve customer experience
- Participate in weekly training sessions to stay updated on products
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B environment
- Proficient in Microsoft Office Suite and CRM software (Salesforce preferred)
- Exceptional communication skills with strong active listening abilities
- Ability to multitask and prioritize in high-volume situations
- Available for flexible shifts including evenings and weekends
- Positive attitude with proven conflict resolution skills