Job Description
Join MetroConnect Solutions' dynamic team as a Part-Time Customer Service Specialist in Chicago! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base. This role offers flexible scheduling (20-30 hours/week) with competitive pay and opportunities for growth in a fast-paced tech environment. If you thrive in customer-facing roles and value work-life balance, apply today to become part of our award-winning team!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders accurately using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer records and update databases in real-time
- Identify upsell opportunities to enhance customer experience and revenue
- Participate in weekly training sessions to stay updated on products
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Basic technical troubleshooting skills