Job Description
Join our award-winning team in San Antonio as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional experiences for our growing client base. Enjoy flexible scheduling, competitive pay, and a supportive environment where your voice matters. This direct-hire opportunity offers immediate start dates and growth potential within our nationally recognized organization. Apply today and become part of San Antonio's premier customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for customer satisfaction
- Assist in training new team members as needed
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Reliable transportation to our San Antonio location
- Flexible availability including weekends