Job Description
Are you seeking a stable, direct-hire opportunity in El Paso, TX, with the convenience of weekly pay? Our client is a leading industry player looking for a highly motivated Customer Service Representative to join their dynamic team. This is a long-term position offering competitive benefits and a supportive work environment.
As a key member of our team, you will be the face of our brand, ensuring every client interaction is positive and efficient.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails with a focus on resolution and satisfaction.
- Process orders, returns, and exchanges accurately and efficiently using our CRM software.
- Resolve complex customer complaints and escalate issues to management when necessary.
- Maintain detailed and up-to-date customer records in the database.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced environment with a positive attitude.