Job Description
Are you ready to launch a stable and rewarding career? Horizon Dynamics is currently seeking a dedicated Entry-Level Customer Service Representative to join our dynamic team in Detroit. We are proud to offer a Direct Hire opportunity, meaning no temporary contracts—just a real job with benefits and a clear path for advancement. No prior experience is necessary—we provide comprehensive training to help you become a top performer.
At Horizon Dynamics, we value integrity, hard work, and innovation. As the face of our brand, you will be responsible for ensuring our clients have an exceptional experience. If you are a quick learner with a positive attitude, we want to meet you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues and complaints by identifying the root cause and offering effective solutions.
- Accurately update and maintain customer records in our internal database systems.
- Collaborate with the sales and operations teams to streamline service processes.
- Proactively seek opportunities to upsell or cross-sell products based on customer needs.
- Participate in daily training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED equivalent is required.
- Strong desire to learn and grow within a corporate environment.
- Excellent verbal and written communication skills.
- Basic computer proficiency (typing speed of 35+ WPM, navigating web browsers, Microsoft Office).
- Ability to work full-time hours with occasional flexibility for peak periods.
- Reliable internet connection and a quiet workspace (for hybrid/remote options).