Job Description
Join TechHub Solutions' award-winning team as a Part-Time Customer Service Specialist in Austin! We're seeking energetic professionals to deliver exceptional client experiences while enjoying flexible scheduling. This direct-hire role offers competitive pay, growth opportunities, and a collaborative work environment. Perfect for students, parents, or career changers seeking work-life balance.
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat
- Resolve technical support issues with 95% first-contact resolution
- Update CRM systems with accurate customer interaction data
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed documentation of case resolutions
- Contribute to weekly team performance improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fast-paced environment
- Proficiency with Zendesk and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask while maintaining positive attitude
- Flexibility to work evenings/weekends (20 hrs/week)
- Tech-savvy with ability to learn new systems quickly