Job Description
Join our dynamic team at Coastal Innovations Group and launch your career in customer excellence! We're seeking motivated Entry-Level Customer Support Specialists to deliver world-class service to our growing client base. This immediate-start opportunity offers comprehensive training, career advancement pathways, and a collaborative work environment in sunny Virginia Beach. Help us redefine customer satisfaction while building professional skills that will last a lifetime.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document interactions accurately in Salesforce to maintain service quality standards
- Collaborate with senior team members to escalate complex customer concerns
- Participate in daily training sessions to master product knowledge and service protocols
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong communication skills with empathetic and patient demeanor
- Proficiency in Microsoft Office Suite and ability to learn new software quickly
- Problem-solving mindset with attention to detail
- Reliable transportation and flexibility to work occasional weekends
- Positive attitude and eagerness to grow in a fast-paced environment