Job Description
Join Georgia Retail Solutions as a Part-Time Customer Service Specialist and become the face of our brand! We're seeking enthusiastic professionals to deliver exceptional service to our growing customer base in Atlanta and surrounding areas. This flexible role offers competitive pay, dynamic team environment, and direct hire opportunities with advancement potential. If you're passionate about problem-solving and thrive in customer-facing roles, apply today to start your career journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using CRM systems and company protocols
- Process orders, returns, and exchanges accurately while maintaining customer satisfaction
- Collaborate with sales and support teams to ensure seamless customer experiences
- Update customer records and document all interactions in our database
- Identify upsell opportunities and promote new products/services
- Adhere to company policies while maintaining high service standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in retail or call center environment
- Exceptional communication and interpersonal skills
- Proficient with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible hours including evenings and weekends
- Positive attitude with customer-first mindset
- Valid work authorization and reliable transportation