Job Description
Join our dynamic team immediately! Pacific Connect Solutions is urgently hiring Customer Service Representatives in Sacramento, CA. This is your chance to launch your career with a forward-thinking company offering rapid onboarding and competitive compensation. We're seeking energetic individuals who thrive in fast-paced environments and want to make an immediate impact. Enjoy our modern downtown workspace, comprehensive benefits package, and career growth opportunities starting day one.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed daily performance metrics (CSAT, FCR)
- Contribute to process improvement initiatives
- Participate in ongoing training programs
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent (college degree preferred)
- Available for immediate start (within 48 hours)
- Flexible schedule including evenings/weekends
- Basic Microsoft Office Suite knowledge