Job Description
Join our award-winning team as a Part-Time Customer Service Specialist in vibrant Jacksonville, FL! We're urgently seeking passionate individuals to deliver exceptional customer experiences while enjoying flexible scheduling and competitive compensation. This role is perfect for students, career changers, or professionals seeking work-life balance. No prior experience required—comprehensive training provided!
What We Offer:
- Industry-leading hourly rates ($18-$24)
- Flexible shifts (evenings/weekends available)
- Free parking and modern downtown workspace
- Health benefits for 30+ hour/week schedules
- Clear career advancement path
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and live chat
- Resolve billing concerns, product issues, and service disruptions
- Document interactions in Salesforce CRM with 95% accuracy
- Collaborate with tech team to escalate complex issues
- Meet/exceed monthly customer satisfaction targets (90%+)
- Participate in bi-weekly training on new products/policies
- Support seasonal peak periods with adaptable availability
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or relevant training
- Proficient in Microsoft Office and CRM systems
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown Jacksonville
- Spanish fluency a significant plus