Job Description
Join our dynamic team at Retail Solutions Inc. as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional experiences to our valued clients. Enjoy flexible scheduling, competitive compensation, and a supportive work environment in the heart of Philadelphia.
This role is perfect for students, career changers, or professionals seeking work-life balance. You'll be the face of our brand, ensuring every interaction exceeds expectations while developing valuable communication and problem-solving skills.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing issues and product concerns efficiently
- Process returns and exchanges while maintaining brand standards
- Collaborate with team members to address complex customer needs
- Update customer records in our CRM system with precision
- Contribute to sales targets through upselling and product recommendations
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in retail or hospitality
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work evenings/weekends (20-25 hours weekly)
- Detail-oriented with excellent problem-solving abilities
- Positive attitude and commitment to teamwork
- Reliable transportation to our Philadelphia location