Job Description
Urban Staffing Solutions is urgently seeking motivated Part-Time Customer Service Specialists to join our dynamic team in Baltimore, MD. This direct hire opportunity offers competitive compensation, flexible scheduling, and career growth potential. Ideal for students, career changers, or professionals seeking work-life balance. Enjoy a supportive environment where your contributions make a real impact!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product complaints efficiently
- Process transactions, returns, and exchanges while maintaining accuracy
- Update customer records in CRM systems and document all interactions
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities and promote relevant company offerings
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends
- Positive attitude and commitment to customer satisfaction
- Basic knowledge of retail/e-commerce environments