Job Description
Join Baltimore's fastest-growing customer experience team! We're seeking enthusiastic individuals with no prior experience to launch their careers in customer support. Our comprehensive training program equips you with essential skills while offering competitive pay, benefits, and clear advancement paths. Work in our downtown Baltimore office with modern amenities and a supportive team environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve routine account issues and service requests
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response time
- Participate in weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication and active listening skills
- Proficiency with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and customer-first mindset
- Reliable attendance and punctuality
- Willingness to learn new technologies