Job Description
Launch your career with Urban Tech Solutions! We're seeking motivated individuals with no prior experience to join our dynamic customer support team in Boston. As a Junior Specialist, you'll receive comprehensive training while providing exceptional service to our growing client base. Our collaborative environment offers mentorship programs and clear pathways for growth into technical or leadership roles. If you're passionate about problem-solving and eager to learn, this is your opportunity to build a professional foundation in one of America's most innovative tech hubs.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with senior team members to resolve complex technical issues
- Contribute to knowledge base articles to improve self-service options
- Participate in daily team huddles and training sessions
- Monitor ticket queues and adhere to service level agreements
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent (college students welcome to apply)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficient with Microsoft Office Suite and comfortable learning new software
- Ability to multitask in a fast-paced environment
- Punctual with reliable attendance and strong work ethic
- Openness to feedback and commitment to continuous learning
- Authorization to work in the United States