Job Description
Join our dynamic, globally-minded team at Global Horizons Inc. in Denver! We're seeking a Part-Time Customer Service Specialist to deliver exceptional experiences to our diverse international client base. As a foreigner-friendly workplace, we celebrate cultural diversity and provide onboarding support for non-native English speakers. Enjoy flexible hours (20-25/week) in our modern downtown office with complimentary language resources and visa sponsorship assistance. Perfect for students, expats, and multilingual professionals seeking meaningful part-time work in the Mile High City!
Responsibilities
- Provide multilingual support to international customers via phone, email, and chat
- Resolve inquiries regarding products, services, and account management
- Document interactions in CRM systems with precise attention to detail
- Collaborate with global teams to escalate complex cross-border issues
- Participate in cultural sensitivity training and process improvement initiatives
- Maintain accurate records of customer feedback and service trends
- Support marketing campaigns targeting non-English speaking markets
Qualifications
- Fluent English proficiency; additional languages (Spanish, Mandarin, French, etc.) strongly preferred
- 1+ years customer service or hospitality experience
- Valid work authorization in the United States
- Exceptional cross-cultural communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- High school diploma or equivalent; relevant certifications a plus
- Availability to work evenings/weekends (schedule flexibility required)
- Positive attitude and adaptability in multicultural environments