Job Description
Join our award-winning team at Southern Hospitality Solutions as a Part-Time Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional experiences in Memphis's vibrant tourism sector. This direct hire opportunity offers competitive pay, flexible scheduling, and growth potential within our expanding Florida operations.
Perfect for students and professionals seeking work-life balance, you'll represent our premium brand while supporting clients across Tennessee and Florida. Enjoy comprehensive training, performance bonuses, and a supportive team environment.
Responsibilities
- Handle inbound/outbound calls and emails with exceptional professionalism
- Resolve client inquiries regarding bookings, promotions, and services
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities for premium Florida vacation packages
- Document interactions and report key insights to management
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in hospitality or tourism
- Strong communication and problem-solving abilities
- Proficient with CRM software and Microsoft Office Suite
- Flexible availability including evenings and weekends
- Valid Tennessee driver's license (for occasional field visits)