Job Description
Join our dynamic team at Global Solutions Inc. as a Part-Time Customer Service Specialist in Philadelphia! We're seeking energetic professionals to deliver exceptional customer experiences while working flexible hours. This direct-hire opportunity offers competitive compensation and growth potential in a supportive environment. Perfect for students or professionals seeking work-life balance. Apply today to become part of our award-winning customer service team!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using knowledge base and troubleshooting protocols
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including evenings/weekends
- Basic knowledge of Microsoft Office Suite