Job Description
Join our dynamic team at Sunrise Financial Services as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences while supporting our growing financial services portfolio. This flexible 20-hour/week position offers competitive pay, comprehensive training, and opportunities for advancement. Perfect for students, parents, or professionals seeking work-life balance in El Paso's thriving business district.
Responsibilities
- Handle client inquiries via phone, email, and in-person with professionalism
- Process transactions and maintain accurate financial records
- Resolve customer concerns using problem-solving frameworks
- Collaborate with team members to optimize service delivery
- Adhere to strict compliance and security protocols
- Support branch operations through administrative tasks
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or financial services experience
- Strong communication and conflict resolution abilities
- Proficiency with Microsoft Office and CRM systems
- Ability to work flexible hours including weekends
- Detail-oriented with strong organizational skills
- Bilingual (English/Spanish) highly desirable
- Positive attitude and team-oriented mindset