Job Description
Join Boston Financial Services Group as a Customer Service Specialist and enjoy the security of weekly pay! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced financial services hub. This role offers competitive compensation, comprehensive training, and growth opportunities within our dynamic team. Perfect for career-focused individuals seeking financial stability without the wait. Benefits include: Health insurance, retirement plans, and paid time off.
Responsibilities
- Handle inbound/outbound client inquiries via phone, email, and live chat
- Resolve account issues and process transactions accurately
- Document interactions in CRM system with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
- Adhere to financial compliance regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or financial services experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends
- Professional demeanor and financial industry awareness
- Valid Massachusetts driver's license (if required for occasional travel)