Job Description
Welcome to Sunshine Call Center Solutions, where we pride ourselves on delivering exceptional service to our clients across the Sunshine State. We are currently looking for a dedicated and friendly Part-Time Customer Service Representative to join our Orlando team. If you thrive in a fast-paced environment and love helping people, we want to hear from you!
In this role, you will serve as the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally.
Responsibilities
- Handle High-Volume Inquiries: Answer incoming phone calls and emails promptly and professionally.
- Resolve Issues: Troubleshoot customer problems and provide accurate information regarding our services.
- Update Records: Maintain and update customer databases with accurate information and transaction history.
- Process Orders: Assist with order processing, returns, and exchanges as needed.
- Customer Feedback: Gather customer feedback and communicate trends to the management team.
Qualifications
- Experience: Previous customer service experience is preferred but not required.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Proficiency in basic computer operations and CRM software.
- Availability: Must be available to work flexible shifts, including evenings and weekends.
- Location: Must reside in the Orlando, FL area.