Job Description
Join our dynamic team at Urban Oasis Solutions, a leading customer experience innovator in Chicago's vibrant downtown. We're seeking energetic Part-Time Customer Service Representatives to deliver exceptional support to our diverse clientele. This immediate-start opportunity offers flexible scheduling and a collaborative work environment where your contributions directly impact our success. Ideal for students, career switchers, or professionals seeking supplemental income with growth potential.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM system while maintaining data confidentiality
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify opportunities to enhance customer satisfaction and retention
- Participate in ongoing training to stay updated on products and service protocols
- Meet weekly performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills and active listening abilities
- Strong problem-solving and multitasking capabilities
- Ability to work flexible shifts including evenings and weekends
- Basic knowledge of Microsoft Office Suite
- Must pass background check and drug screening