Job Description
Are you looking for a flexible opportunity in the heart of Baltimore? TechBridge Solutions is seeking a dynamic and dedicated Part-Time Customer Service Representative to join our growing team. We pride ourselves on delivering top-tier support to our clients and offer a collaborative environment where your skills can truly shine.
Why Join Us?
Enjoy a modern work culture, competitive compensation, and the flexibility of part-time hours that fit your lifestyle. We are committed to professional development and provide comprehensive training for all new hires.
Key Responsibilities
- Deliver exceptional customer support via phone, email, and live chat in a timely manner.
- Resolve complex inquiries and complaints with empathy and professionalism.
- Maintain accurate and up-to-date customer records within our CRM database.
- Collaborate with the sales and technical teams to resolve escalated issues.
- Identify opportunities to upsell products and improve customer satisfaction scores.
- Participate in daily team meetings and training sessions to stay informed.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- 1+ years of experience in customer service or a related field.
- Proficient in Microsoft Office Suite and Google Workspace.
- Strong verbal and written communication skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Must be based in or willing to commute to Baltimore, MD.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat in a timely manner.
- Resolve complex inquiries and complaints with empathy and professionalism.
- Maintain accurate and up-to-date customer records within our CRM database.
- Collaborate with the sales and technical teams to resolve escalated issues.
- Identify opportunities to upsell products and improve customer satisfaction scores.
- Participate in daily team meetings and training sessions to stay informed.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- 1+ years of experience in customer service or a related field.
- Proficient in Microsoft Office Suite and Google Workspace.
- Strong verbal and written communication skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Must be based in or willing to commute to Baltimore, MD.