Job Description
Are you a people person looking for a rewarding opportunity in the heart of Long Beach? OceanView Support Solutions is seeking a Part-Time Customer Service Representative to join our dynamic team. In this role, you will be the face of our brand, ensuring our clients receive top-tier support while enjoying a flexible work-life balance.
We value adaptability and communication. Whether you are a student or a professional looking to supplement your income, this is the perfect opportunity to grow your career in a supportive environment. We offer a comprehensive benefits package, including flexible scheduling and opportunities for advancement.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex issues with empathy and efficiency while adhering to company protocols.
- Document customer interactions and feedback in the CRM system accurately.
- Collaborate with the internal team to improve service delivery and customer satisfaction.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to work independently and manage time effectively in a remote or hybrid setting.