Job Description
Join our dynamic team at Sunrise Financial Services as a Part-Time Customer Service Representative! We're seeking a friendly, tech-savvy individual to deliver exceptional support to our growing client base in El Paso. This flexible position offers weekday and weekend shifts, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your contribution makes a real difference. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with professionalism
- Resolve account issues, payment concerns, and service disruptions efficiently
- Process transactions and maintain accurate client records
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and security standards
- Identify upsell opportunities for relevant financial products
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Strong verbal communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Spanish fluency required (English proficiency mandatory)
- Valid Texas driver's license with clean record
- Flexible availability including weekends and holidays