Job Description
Join our dynamic team at Retail Solutions Inc. as a Part-Time Customer Service Representative! We're seeking friendly, tech-savvy individuals to deliver exceptional support to our valued clients in the Dallas area. This flexible role offers a perfect balance for students, parents, or professionals seeking supplemental income. Enjoy competitive pay, a supportive work environment, and opportunities for growth within our expanding retail technology company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product and service issues efficiently using CRM systems
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with sales and support teams to ensure seamless customer experiences
- Document interactions and maintain detailed case notes in our database
- Identify upsell opportunities and promote new products/services
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service experience in retail or tech sector
- Proficient in Microsoft Office Suite and CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills in English
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Basic math skills for transaction processing