Job Description
Join our diverse team at Global Horizons Hospitality Group! We're seeking a friendly Part-Time Customer Service Associate fluent in English to provide exceptional guest experiences at our downtown Buffalo location. As an inclusive employer, we welcome applicants from all nationalities and backgrounds. Enjoy flexible scheduling, competitive pay, and a supportive environment where your language skills are valued. Perfect for students, newcomers, or anyone seeking a rewarding part-time role in Buffalo's vibrant hospitality scene.
Responsibilities
- Deliver outstanding customer service to international and local guests
- Assist with check-in/check-out procedures and reservation management
- Respond to inquiries via phone, email, and in-person
- Collaborate with multilingual team members to resolve guest concerns
- Maintain clean and organized front desk area
- Process payments and handle cash transactions accurately
- Support marketing initiatives for international visitors
Qualifications
- Fluent in English (written and spoken)
- Previous customer service experience preferred
- Ability to work evenings and weekends
- Basic computer literacy and POS system knowledge
- Strong communication and problem-solving skills
- Valid work permit if not a US citizen
- Positive attitude and cultural sensitivity
- High school diploma or equivalent required