Job Description
Are you looking for a rewarding career with immediate start opportunities? Metro Cleveland Solutions is currently hiring a Part-Time Customer Service Associate to join our dynamic team. We value our employees and offer a flexible work environment perfect for those seeking work-life balance.
In this role, you will be the face of our brand, interacting with our valued customers to ensure they have a seamless experience. We are looking for individuals who are proactive, empathetic, and ready to hit the ground running.
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction rates.
- Update and maintain accurate customer records in our CRM database.
- Assist with administrative tasks, including filing and data entry.
- Collaborate with the team to improve service protocols and customer experience.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or administrative experience is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including weekends if necessary.