Job Description
We are seeking a dedicated Part-Time Customer Service Associate to join our dynamic team in Atlanta, Georgia. This role offers a fantastic work-life balance with flexible scheduling options to suit your lifestyle.
As a key member of our support team, you will provide exceptional service to our clients, ensuring their needs are met with precision and care. If you are looking for a part-time role that offers growth opportunities and a supportive environment, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on efficiency and accuracy.
- Diagnose and troubleshoot technical issues to provide timely resolutions.
- Document all customer interactions and transactions accurately in the CRM system.
- Upsell products and services based on customer needs and preferences.
- Collaborate with the technical team to escalate complex issues.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Minimum of 1 year of experience in customer support or a related field.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Self-motivated with the ability to work independently in a remote or hybrid setting.