Job Description
Join our award-winning team at Global Commerce Solutions as we revolutionize customer engagement across the US! We're urgently seeking passionate Part-Time Customer Experience Specialists to deliver exceptional service from our Memphis headquarters. This role offers flexible scheduling (20-30 hrs/week) with growth pathways to our New York corporate hub. You'll be the voice of innovation, transforming customer interactions into memorable experiences while building skills for leadership opportunities nationwide.
Responsibilities
- Delocate customer inquiries via phone, chat, and email with exceptional resolution rates
- Collaborate with cross-functional teams to optimize service workflows
- Maintain detailed CRM documentation and performance metrics
- Implement feedback loops to enhance service quality
- Train on emerging digital platforms and service technologies
- Support seasonal peak demand periods with adaptable scheduling
- Contribute to process improvement initiatives
Qualifications
- High school diploma with 1+ years customer service experience
- Proficiency in CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Basic data analysis and reporting capabilities
- Valid US work authorization
- Experience in high-volume contact center environments