Job Description
Join the Team at Apex Digital Solutions
Are you a people-oriented professional looking for a flexible opportunity in the heart of Chicago? Apex Digital Solutions is expanding our support team and is seeking a detail-oriented Part-Time Customer Experience Specialist to help us deliver world-class service. In this role, you will act as the bridge between our clients and our innovative technology solutions.
We offer a dynamic work environment, competitive hourly rates, and the chance to make a tangible impact on our client's success. If you are passionate about problem-solving and enjoy working in a collaborative, modern office setting, we encourage you to apply today.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Diagnose and troubleshoot technical issues related to our digital products, providing clear step-by-step guidance.
- Maintain and update accurate customer records within our CRM database to ensure seamless follow-up.
- Collaborate with the product and engineering teams to document bugs and suggest feature improvements based on user feedback.
- Conduct quality assurance checks on support tickets to ensure compliance with company standards.
Qualifications
- High school diploma or equivalent; Associate degree in a related field is a plus.
- Minimum of 1 year of experience in customer service or technical support.
- Excellent verbal and written communication skills with a friendly, professional demeanor.
- Proficiency in using computers, including Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively during shifts.