Job Description
Join UrbanNexus Solutions, a leader in innovative client engagement strategies, as we expand our dynamic Chicago team! We're seeking enthusiastic Part-Time Customer Experience Specialists to deliver exceptional service while working flexible hours. This role offers immediate start with competitive compensation and growth opportunities. If you thrive in fast-paced environments and value customer satisfaction, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage CRM systems to document interactions and track resolution metrics
- Collaborate with cross-functional teams to address escalated issues
- Identify process improvement opportunities and implement solutions
- Conduct product demonstrations and training sessions
- Maintain detailed records of customer interactions in Salesforce
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B environment
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced setting
- Basic knowledge of MS Office Suite
- Available 20-25 hours/week with flexible scheduling