Job Description
Join Nexus Retail Solutions as a Part-Time Customer Experience Specialist and become the heart of our award-winning retail team in Charlotte's vibrant Uptown district. We're seeking passionate individuals who thrive in dynamic environments and want to deliver exceptional service while building meaningful customer relationships. This flexible 20-25 hour/week role offers competitive pay, comprehensive training, and opportunities for growth within our expanding retail network.
Responsibilities
- Deliver personalized customer consultations to drive product adoption and satisfaction
- Execute in-store visual merchandising and inventory management procedures
- Process transactions accurately while maintaining PCI compliance standards
- Collaborate with cross-functional teams to implement seasonal promotions
- Document customer feedback and identify improvement opportunities
- Support omnichannel fulfillment processes including BOPIS and curbside
- Train on new product launches and service protocols
Qualifications
- 1+ years retail or customer service experience preferred
- Proficiency with POS systems and retail technology platforms
- Exceptional verbal communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Valid North Carolina driver's license (for occasional store transfers)
- High school diploma or equivalent; college students encouraged to apply
- Basic math and inventory management aptitude
- Passion for consumer electronics and emerging retail trends